IMPORTANT SPA INFORMATION:

CANCELLATION POLICY: WE VALUE YOUR BUSINESS AND WELCOME YOU TO EXPERIENCE THE EXCEPTIONAL LEVEL OF SERVICE OFFERED AT SPA AT THE WATERWAY. PLEASE RESPECT OUR SCHEDULING BY KEEPING APPOINTMENTS WHENEVER POSSIBLE AND PROVIDING A MINIMUM
OF 24 HOURS’ (48 HOURS ON EVENTS OR PARTIES OF FOUR OR MORE) NOTICE WHEN CANCELLING OR RESCHEDULING APPOINTMENTS TO AVOID ANY CHARGES BEING MADE TO YOUR CREDIT CARD.

ARRIVAL AND CHECK-IN: TO RELAX AND ALLOW YOURSELF TIME TO CHECK IN AND ENJOY OUR AMENITIES, WE RECOMMEND THAT YOU ARRIVE AT LEAST 15 MINUTES BEFORE YOUR SCHEDULED APPOINTMENT TIME.

GRATUITIES: GRATUITIES SHOULD REFLECT YOUR LEVEL OF SATISFACTION WITH OUR SERVICES AND YOUR SERVICE PROVIDER. FOR YOUR CONVENIENCE, ENVELOPES WILL BE PROVIDED AT THE SPA CHECKOUT DESK OR IF PREFERABLE GRATUITIES CAN BE ADDED TO YOUR CREDIT CARD.

PRICES ARE SUBJECT TO CHANGE.

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