CANCELLATIONS POLICY: WE VALUE YOUR BUSINESS AND WELCOME YOU TO EXPERIENCE THE EXCEPTIONAL LEVEL OF SERVICE OFFERED AT SPA AT THE WATERWAY. WE KINDLY REQUEST A 24-HOUR NOTICE OF CANCELLATION OR RESCHEDULE TO AVOID A FULL-SERVICE S CHARGE OF THE TREATMENT PRICE MADE TO YOUR CREDIT CARD.

ARRIVAL AND CHECK-IN: PLEASE ARRIVE AT LEAST 30 MINUTES PRIOR TO YOUR APPOINTMENT TO BEGIN YOUR RELAXATION EXPERIENCE. ARRIVING LATE WILL LIMIT THE TIME FOR YOUR TREATMENT. YOUR TREATMENT WILL END ON TIME SO THAT THE NEXT GUEST WILL NOT BE DELAYED.

SPA ATTIRE: WE SUGGEST THAT YOU WEAR COMFORTABLE CLOTHING AND DO NOT BRING JEWELRY OR

VALUABLES TO THE SPA. A ROBE AND SLIPPERS WILL BE PROVIDED WITH ANY SPA APPOINTMENT, WITH THE EXCEPTION OF SALON APPOINTMENTS. OUR THERAPISTS ARE PROFESSIONALLY TRAINED IN PROPER DRAPING TECHNIQUES TO ENSURE YOUR PRIVACY AND COMFORT.

GRATUITIES: FOR YOUR CONVENIENCE, A 20% CHARGE WILL BE ADDED TO THE ORIGINAL COST OF EACH TREATMENT YOU RECEIVE. THE SERVICE CHARGE WILL BE DISTRIBUTED TO THE STAFF THAT ASSISTED YOU DURING YOUR VISIT. ADDITIONAL GRATUITIES MAY BE PROVIDED AT YOUR DISCRETION.

COURTESY: WHILE ENJOYING OUR TREATMENTS AND FACILITIES, WE KINDLY ASK THAT YOU ENGAGE IN QUIET CONVERSATION AND WHEN USING CELL PHONES AND OTHER ELECTRONIC DEVICES TO PLEASE TURN THEM TO SILENT.

PRICES ARE SUBJECT TO CHANGE.